Contact CustodyBuilder
Send tool bugs, calculator discrepancies, export issues, correction requests, or editorial feedback to [email protected]. Do not send confidential case details or requests for legal advice.
What To Contact Us About
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Tool bugs
Generator not rendering exchange days, PDF export failures, calculator fields not updating results.
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Calculator discrepancies
Output does not match the formula documented on the how-it-works page — include inputs and expected numbers.
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Schedule export problems
Print layout issues, missing parent labels, or color key errors on exported calendars.
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Correction requests
Factual errors in guide copy, broken internal links, outdated examples, or FAQ/schema mismatch.
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Editorial feedback
Suggestions for clearer operational language, missing boundary links, or cluster overlap concerns.
What We Cannot Help With
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Legal advice
We do not interpret orders, recommend court strategy, or predict outcomes.
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Case-specific schedule recommendations
We do not review individual parenting situations or tell parents which schedule a judge should order.
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Child support legal determinations
Texas support estimates are planning math only — not binding support orders.
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Medical or therapeutic guidance
Age guides discuss logistics — not child development prescriptions.
Before You Contact Us
These pages answer most product questions without a reply.
- How CustodyBuilder works — Methodology and review standards
- Custody schedule generator — Calendar building
- Custody percentage calculator — Overnight percentage math
- Parenting plan template — Agreement clause outline
Correction & Feedback Process
- Email [email protected] with subject line: Tool bug, Calculator correction, or Editorial feedback
- Include page URL, browser if relevant, and reproduction steps
- Calculator issues are verified against methodology documentation
- Accepted corrections update page copy, tool logic, or dateModified as appropriate
- We do not reply to legal advice requests or case-specific schedule questions
Product and correction emails are reviewed on a best-effort basis. No guaranteed response time. Urgent legal matters require a qualified professional — not this contact channel.
FAQ
Contact FAQ
Support boundaries only.
What email should I use?
[email protected] for tool bugs, calculator issues, correction requests, and editorial feedback.
Can CustodyBuilder review my custody order?
No. We do not review individual orders, provide legal advice, or recommend case strategy.
How do I report a calculator error?
Email the page URL, inputs entered, expected result, and actual result. We verify against the methodology on the how-it-works page.
Will you fix guide content if something is wrong?
Yes, when a factual error, broken link, or calculator parity issue is confirmed. Send the page URL and the specific sentence or output that is wrong.
Do you offer phone support?
No. Contact is email only for product and editorial issues.
Is my email confidential?
Do not send confidential legal details, court filings, or sensitive child information. We use contact messages only to fix tools and improve educational content.